Privacy Policy

Our Commitment to Privacy

EMERGE is committed to safeguarding the privacy of all personal information entrusted to us. We will comply with the Protection of Personal Information Act 4 of 2013 (POPIA), as well as all other applicable laws, regulations and guidelines issued by our regulators, this Website Privacy Policy (“Policy”) and any other documentation which may govern your interaction with EMERGE.

This Policy sets out what personal information we collect from you when you access our website, how we collect your personal information, why we collect it, how we process it, and related matters.

About EMERGE

We are a through-the-line communications and creative agency that seeks to simultaneously magnify and amplify African stories in all forms through strategic communications and creative solutions.

What Is Personal Information

Personal information relates to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to:

Personal details such as your full name, surname, and title.
Personal contact details such as your physical address, telephone number, and personal email addresses.
Any location information or online identifier.
Date of birth.
Nationality.
Gender.
Marital status.
Photos of you.
Information about your race or ethnicity.
Religious or philosophical beliefs, trade union membership and/or political persuasion.
Your personal opinions, views or preferences.

Purpose Of Collecting And Processing Your Personal Information

To improve your user experience while viewing our website.
To engage with you in various ways, such as via e-mail, post, telephonically or SMS notifications.
To request feedback on our website and the quality of broadcasts.
To allow you to express your personal opinions or views on the latest news.
To record any communications between you and us.
To fulfil any contractual obligations, we may have to contact you.
To improve the content of our site through feedback from you.
To allow you to participate in any interactive features on our website
To inform you of any amendments to this Policy due to regulatory changes.
To conduct general marketing research and development.

We will not obtain from you, use, or provide to a third party, information regarding political views, religion, affiliation with any labour union, ethnicity, domicile of origin, health care and sexual orientation, except as necessary for our proper business management or any other purposes deemed necessary by law.

How Personal Information Is Collected

We collect your personal information either directly from you or via our website. We also collect information regarding your usage of our website using “cookies”, which allows us to collect standard internet visitor usage information. Please see our Cookies Policy below in this regard.

Children’s Personal Information

Our website is designed and intended for use by adults. Where our website is accessed by a younger audience, we will obtain consent from the person with parental responsibility before we collect personal data where it is required by applicable laws and regulations. If you are a child under the age where parental consent is required, you must review the terms of this Policy with your parent or guardian to make sure you understand and accept them. If we discover that we have collected personal data from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that personal data as soon as reasonably possible.

Our website is designed and intended for use by persons aged 18 years and older.

Disclosure Of Your Information

We will not disclose your personal information to third parties unless it is:

Required or authorised by law.

For purposes of outsourcing all or part of the handling of your personal information to third parties approved by us to accomplish the purposes set out above. In such instances, we will have agreements in place with such third parties to ensure the confidentiality and integrity of your personal information.

Cross Border Transfer Of Personal Information

Your personal information may be transferred across borders due to the hosting of some of the EMERGE’s operations, infrastructure, and applications in foreign jurisdictions. In this regard, we will obtain your consent for the transfer of such personal information.

Retention And Destruction Of Personal Information

We will take reasonable measures to ensure that your personal information is not kept for longer than is necessary unless you have consented to us keeping your personal information for longer. Your personal information will only be kept as long as required by law, or we reasonably require the record for lawful purposes related to our functions or activities. We will destroy, delete or de-identify your personal information as soon as reasonably practicable after we are no longer authorised by law to retain the record. Such destruction, deletion or de-identification will be done in a manner that prevents its reconstruction in an intelligible form.

Access To And Correction Of Your Personal Information

You may request access to the personal information we hold on you, or request the amendment, removal or updating of such personal information by completing the prescribed forms in our PAIA manual and writing to the Data Privacy Helpdesk at the email address set out below. After we obtain satisfactory evidence of your identity, we will seek to address your request in accordance with the applicable laws and guidelines.

Information Security

EMERGE continuously establishes and maintains appropriate, reasonable technical and organisational measures to ensure that the integrity of the personal information in its possession or under its control is secure and that such information is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration or access by having regard to the requirements set forth in law, in industry practice and generally accepted information security practices and procedures applied by EMERGE.

Our Cookies Policy

A cookie is a small piece of data sent from a website or application to your computer or device, hard drive or Internet browser, where it is saved. The cookie contains information to personalise your experience on websites or applications and may improve your experience on the website or applications. The cookie will also identify your device, like a computer or smartphone. By accessing our website, you agree that cookies may be forwarded from our website or any of our applications to your computer or device. The cookie will enable our website or applications to know that you have visited them before and will identify you. Should you not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website and/or applications, and thus if you disable the cookies on your browser, you may not be able to use those features, and your access to our website and/or applications will therefore be limited. If you do not “disable cookies”, you are deemed to consent to our use of any personal information collected using those cookies.

Changes To The Policy

This Policy may be amended from time-to-time and will be made available to you on our website www. emergecommunications.co.za. You are responsible for familiarising yourself with this Policy and all amendments to this Policy.

How To Contact Us

If you have any questions or comments regarding your personal information or this Policy, you can contact the Data Privacy Helpdesk by email at legal@rapidig.co.za.

Information Regulator

You have the right to complain to the Information Regulator regarding the collection and processing of your personal information. The Information Regulator can be contacted at complaints.IT@justic.gov.za or https://www.justice.gov.za/inforeg/contact.html